Dockers Reviews

Absolute PISSTAKE company and are part of LEVIS apparently?

Non existent CUstome service!

Non existent update after you purchase!

No response after your orders don’t arrive!!!

This is a corrupt pisstake phony company!!

Don’t puchase anything from them!!!

You will have to claim a refund from your credit card company.

Shame on you Levi’s and Dockers.

Dockers represented a product as available, held a payment for 6 months, and never sent the product.

I placed an online order for an item represented as in stock on January 2022 and my credit card was charged. In June 2022 (just shy of 6 months later), my order had not shipped despite the Dockers website showing that the item I ordered was still available. I gave customer service a call to check on my order and was refunded $20 from an original $50 for slow service. I was told that my order would ship within a week.

A week later after receiving no shipping or order notifications, I called Dockers customer service again. I learned that my order had been canceled. At the time of my call, Dockers had not issued a refund for the credit card charge and the customer service representative went ahead and pushed it through.

I wonder whether Dockers would have held on to the money indefinitely and never send the product if I did not call customer service. I also wonder how many other people Dockers has charged and not delivered for this year. Covid shortages are understandable, but representing an item as available, committing to shipping an item in a defined time period, and accepting payment for items that are not delivered after many month is never appropriate.

If this practice is widespread, then it is possible that publicly available sales and inventory numbers for the publicly traded Levi Strauss organization that owns Dockers are being manipulated in a manner that at least violates the intentions of GAAP.

Avoid. Ordered item, first delivery attempt was 7 days later. Slow. When I returned the items, I got no refund after two weeks. I chased up. They have lost the package, and say I have to fill in a form to claim a refund. It’s been over a month that they’ve had the package and still no refund. I’ve simply asked credit card company to refund me. Would never buy from them again.

I wish I had read the reviews before I ordered. I thought as it was part of Levi’s everything would be ok. Still waiting for my order to be dispatched one week after they claimed it was. Yodel have it on their system pending receipt. I have tried cancelling but I have received zero communication back. Will pursue this now through PayPal for a refund. Never again will I order from this company.

Absolutely awful company. Everything about this company is a complete joke. Can’t believe they are part of Levis. Useless customer service, zero communication, appalling delivery times. Hope to god I don’t need to return anything.

Customer service non existent, very slow delivery, tedious returns, don't order from here!

Have waited 4 months for my "pending" shipment of 1 pair of pants. Can't cancel or get refund, are you kidding me!

Appalling, is not strong enough. Bought light denim overshirt shirt, lost in transit, re-ordered and they sent some nondescript navy blue thing. Not even denim. They use courier company. Returned item 28th Jan and still not been delivered. That was on 28th Jan. Today 4th Feb.
Shocking

I placed an order on 10th January and after waiting 5 days with no word on the despatch I consulted the tracking page to see that my order was still waiting in the Dockers warehouse to be sent to the courier. I called Customer Services and was told that a case would be raised to get it picked up by Yodel. On 17th January I had an email from Yodel saying that they had my parcel and their tracker told me that it would be delivered to my designated Collect + point the following day, Tuesday 18th January. As it hadn't arrived by 4.30 that day I called Yodel Collect + and was told that it would arrive by 8pm latest on that day. I checked the tracker at 8pm only to see 'We tried to collect your parcel but it wasn't available. Please contact your sender with any queries'. I called Yodel again the following morning to be told that the driver couldn't find my parcel and so he was unable to deliver it as promised but it would be on the van today to be delivered. Checking the tracker at 4pm today the same message 'We tried to collect your parcel but it wasn't available. Please contact your sender with any queries' was there again. I called Yodel a third time and was told the same story, the driver couldn't find the parcel and therefore was unable too deliver. They apparently raised a case to try and find out where the parcel is. I followed up with a call to Dockers who were very polite but no help whatsoever, telling me that they would also open a case to investigate what had happened and I would have to wait a few days for any further information. As the order was for a birthday gift on 19th I said that this was no use to me and requested a refund but Dockers were not willing to refund unless I can return the order, which I don't actually have.
What a shambles...my advice, give Dockers and anything to do with Yodel a miss!

I don’t know about what the others are talking about …🤷‍♀️
I absolutely love Dockers brand . Love their Mens pants , which is an all time favorite of my husband’s . He uses it for both work & leisure and won’t leave home without it 😘😂😘
The quality , comfort and price point can’t be beat . We buy everything Dockers has to sell.
We are a Dockers family & proud of it 🥰